Business Matters Luncheon - Customer Service with Danny O'Malia
Danny O'Malia, retired owner of O'Malia Supermarkets, will offer his wealth of knowledge in the field of customer service.
"My initial 6-year career as a high school English Teacher was an excellent training ground for my 31-year career at O'Malia Food Markets. My father Joe O'Malia mentored me in the areas of customer service and employee relations from childhood and inspired me to succeed him as President of O'Malia's from 1986-2006. The communication and customer service skills I gained during those years uniquely prepared me for my current role.
My goal today is to spread the concept of "doing the right thing" and being a "TRUSTED SERVANT" to as many companies and individuals as possible. Good customer service is hard to find. I hope to change that!"
* Customer Service
* Building Corporate Cultures
* Dealing with and Adapting to Change
* Employee Empowerment
* Proper handling of complaints
Masks required per state regulations. Disposable masks and hand sanitizer will be provided. If you feel sick, have a fever, or have been recently exposed to COVID-19, please do not attend. Thank you!